The question is: what is an organisation?


Is it a system consisting of individuals, whereby the individual becomes a small wheel of the whole, being seen as just another resource (a "human" resource)?



Is it an organisation a network of people,


  • who act and communicate with each other on a daily basis
  • in unison or in conflict
  • fearful and brave
  • clear and contradictory
  • predictable and surprising
  • unique and ordinary way?

The latter understanding does not comply with our temptation to oversimplify in achieving consistency and control, but this understanding matches every-day experiences within organisations only. Therefore it is necessary to familiarise oneself with this reality and to face the upcoming themes based on it.